Delivery and returns

Delivery and transfer of risk

Available delivery methods, their prices and the areas covered are set out in the order form. The buyer must provide the recipient's exact address and contact details.

The risk of accidental loss or damage to the goods passes to the consumer when they, or a third party designated by them (other than the carrier), physically take possession of the goods. Upon receiving a parcel that is visibly damaged, the buyer should document the damage and inform the seller as soon as possible.

Right to withdraw from a distance contract

The consumer has the right to withdraw from a distance contract within 14 days of receiving the goods, without giving any reason. The seller must be clearly notified of this decision before the deadline expires.

The right to withdraw from the contract does not apply in the cases specified by law, including goods manufactured to the consumer's individual specifications and sealed goods which, for health or hygiene reasons, are unsuitable for return once the seal has been broken.

Hydration reservoirs, drinking tubes, bite valves and other items that come into contact with liquids or the mouth are supplied in sealed packaging for health and hygiene reasons. Once the seal has been broken, these items cannot be returned under the 14-day withdrawal right.

Refunds and delivery charges

Where the consumer lawfully withdraws from the contract, payments received for the goods and the cost of the cheapest standard delivery method offered by the seller shall be refunded. If the buyer has chosen a more expensive delivery option, the additional cost difference will not be refunded.

The seller may withhold the refund until the goods have been received and inspected. Any deduction for diminished value of the goods (see section 04) will be itemised in writing.

Refunds will be made using the same payment method as the original transaction, unless otherwise expressly agreed, and no later than within the time limit specified by law.

Returns

The buyer must post or hand over the goods to the seller without undue delay and no later than 14 days from the date of notification of withdrawal from the contract. The buyer bears the direct cost of returning the goods and the risk of loss or damage in transit until the goods reach the seller, and is responsible for packing the goods adequately for transport, unless the seller agrees in writing to bear the return costs or is legally obliged to do so.

The buyer may examine the goods only to the extent necessary to establish their nature, characteristics and functioning, as they would in a shop. Filling, using, washing or otherwise operating a hydration system, removing protective films, or discarding the original packaging goes beyond such examination. If the value of the goods has been diminished by handling beyond what was necessary, the seller may deduct an amount corresponding to the diminished value from the refund, up to the full price of the goods.

The goods should be returned in their original packaging, complete with all accessories, components and documentation.