Refunds and delivery charges
If you cancel the contract, the cost of the cheapest standard delivery option will be refunded. If you have chosen a more expensive delivery option, the difference in price will not be refunded; free collection does not override this rule.
Delivery and transfer of risk
Available delivery methods, their prices and the areas covered are set out in the order form. The buyer must provide the recipient’s exact address and contact details.
The risk of accidental loss or damage to the goods passes to the consumer when they, or a third party designated by them (other than the carrier), physically take possession of the goods. Upon receiving a parcel that is visibly damaged, the buyer should document the damage and inform the seller as soon as possible.
Right to withdraw from a distance contract
The consumer generally has the right to withdraw from a distance contract within 14 days of receiving the goods, without giving any reason. The seller must be clearly notified of this decision before the deadline expires.
The right to withdraw from the contract does not apply in the cases specified by law, including goods manufactured to the consumer’s individual specifications and unsealed packaged goods which, for health or hygiene reasons, are unsuitable for return, where such an exception applies lawfully to the specific item.
Refunds and delivery charges
Where the contract is lawfully terminated, payments received for the goods and the cost of the cheapest standard delivery method offered by the seller shall be refunded. If the buyer has chosen a more expensive delivery option, the additional cost difference will not be refunded.
Free collection at the point of sale does not constitute grounds for not refunding the standard delivery costs paid by the buyer. Refunds will be made using the same payment method, unless otherwise expressly agreed, no later than within the time limit specified by law; the seller may wait until they receive the goods or proof of dispatch.
Returns
The buyer must post or hand over the goods to the seller without undue delay and no later than 14 days from the date of notification of withdrawal from the contract. The direct costs of returning the goods shall be borne by the buyer, unless the seller agrees in writing to bear them or is legally obliged to do so.
The buyer is liable only for any reduction in the value of the goods resulting from actions that were not necessary to establish the nature, characteristics and functioning of the goods. The goods must be returned with all accessories and components included.