Legal information
Terms and Conditions of Sale
Terms and conditions relating to orders, payment, delivery, cancellation, returns and the warranty.
1. Scope and contracting parties
These terms and conditions apply to consumers purchasing goods from SturmPak MIL-GK on this website. The seller’s identification and contact details are provided on this page.
By placing an order, the customer confirms that they have read and understood these terms and conditions, the privacy policy and the delivery and returns policy.
2. Product, price and order
Product features, contents, selected accessories, quantity, price, taxes and delivery charges are displayed before the order is placed. Colours in the photographs may vary slightly due to screen settings.
The contract is deemed to have been concluded when the seller accepts the order and the buyer receives an order confirmation by email or via a secure order link. If the cost of international delivery needs to be agreed separately, the final amount will be confirmed before payment.
3. Payment
Payment for the order can be made by bank transfer or via the MakeCommerce payment gateway. Payments via MakeCommerce are processed by Maksekeskus AS; the seller does not receive or store any payment card details.
Bank transfer details, the amount and the payment reference will be provided after the order is placed. The order will be processed once payment has been received or confirmed.
4. Delivery and transfer of risk
Available delivery methods, their prices and the areas covered are set out in the order form. The buyer must provide the recipient’s exact address and contact details.
The risk of accidental loss or damage to the goods passes to the consumer when they, or a third party designated by them (other than the carrier), physically take possession of the goods. Upon receiving a parcel that is visibly damaged, the buyer should document the damage and inform the seller as soon as possible.
5. Right to withdraw from a distance contract
The consumer generally has the right to withdraw from a distance contract within 14 days of receiving the goods, without giving any reason. The seller must be clearly notified of this decision before the deadline expires.
The right to withdraw from the contract does not apply in the cases specified by law, including goods manufactured to the consumer’s individual specifications and unsealed packaged goods which, for health or hygiene reasons, are unsuitable for return, where such an exception applies lawfully to the specific item.
6. Refunds and delivery charges
Where the contract is lawfully terminated, payments received for the goods and the cost of the cheapest standard delivery method offered by the seller shall be refunded. If the buyer has chosen a more expensive delivery option, the additional cost difference will not be refunded.
Free collection at the point of sale does not constitute grounds for not refunding the standard delivery costs paid by the buyer. Refunds will be made using the same payment method, unless otherwise expressly agreed, no later than within the time limit specified by law; the seller may wait until they receive the goods or proof of dispatch.
7. Returns
The buyer must post or hand over the goods to the seller without undue delay and no later than 14 days from the date of notification of withdrawal from the contract. The direct costs of returning the goods shall be borne by the buyer, unless the seller agrees in writing to bear them or is legally obliged to do so.
The buyer is liable only for any reduction in the value of the goods resulting from actions that were not necessary to establish the nature, characteristics and functioning of the goods. The goods must be returned with all accessories and components included.
8. Goods of unsatisfactory quality and the warranty
If the product does not comply with the contract, the consumer may exercise the rights set out in the relevant legislation: to request that the product be repaired or replaced, or, in the cases provided for by law, to request a price reduction or termination of the contract.
Consumer rights regarding non-conformity of the product apply for the period specified by law and are not limited by any additional commercial guarantee. Any defect must be reported to the seller, along with details identifying the order.
9. Complaints and disputes
The buyer must first submit any queries or complaints to the seller via the email address provided on this page. The seller shall respond in accordance with the procedures and timeframes set out in the relevant legislation.
If no agreement can be reached, the consumer may contact the State Consumer Rights Protection Service or another competent body for the out-of-court resolution of consumer disputes in their place of residence.
10. Final provisions
These terms and conditions are governed by the laws of the Republic of Lithuania, without prejudice to the consumer’s rights under the mandatory consumer protection legislation of their country of residence. Should any provision be invalid, the remaining provisions shall remain in force.
The seller may update the terms and conditions for future orders. The version of the terms and conditions in force at the time of placing the order applies to that order.
Seller details
- Name
- UAB Milisec
- Company code
- 304971926
- VAT registration number
- LT100012176610
- Address
- M. K. Čiurlionio g. 82A-49, LT-03100, Vilnius, Lietuva
- team@sturmpak.com
- Phone
- +370 686 66240
- Valid from
- 2026-08-04
- Document version
- 2026-08-04