Terms and conditions relating to orders, payment, delivery, withdrawal, returns and the legal guarantee.
1. Scope and contracting parties
These terms and conditions apply to consumers, i.e. natural persons purchasing goods for purposes outside their trade, business or profession, from the seller on this website. The seller's legal name, company code, registered address and contact details are provided on this page.
Purchases by companies, public bodies and other legal persons are not subject to the statutory withdrawal right or the consumer refund rules set out in sections 5 to 8. Returns by such buyers are possible only with the seller's prior written consent and on the conditions agreed at that time.
By placing an order, the customer confirms that they have read and understood these terms and conditions, the privacy policy and the delivery and returns policy.
2. Product, price and order
Product features, contents, selected accessories, quantity, price including VAT and delivery charges are displayed before the order is placed. Colours in the photographs may vary slightly due to screen settings.
The contract is concluded when the seller accepts the order and the buyer receives an order confirmation by email or via a secure order link. The seller may decline an order or cancel a confirmed order if the goods are unavailable or the price displayed was manifestly incorrect; any payment already made will be refunded in full without undue delay.
If the cost of international delivery needs to be agreed separately, the final amount will be confirmed before payment.
3. Payment
Orders can be paid for by bank transfer or through the MakeCommerce (makecommerce.lt) payment platform when this option is offered at checkout. MakeCommerce payments can be made using online banking or Visa and Mastercard payment cards where the relevant method is available in the payment window. Payments are made in euros (EUR); available banks and payment methods are displayed before payment.
When the customer selects MakeCommerce, they are redirected to the payment environment. Payments are processed by the platform operator, Maksekeskus AS (registration no. 12268475, Liivalaia 45, Tallinn 10145, Estonia). The seller does not collect or store full payment card numbers or card security codes.
Bank transfer details, the amount and the payment reference will be provided after the order is placed. The order will be processed once payment has been received or confirmed. If payment by bank transfer is not received within 5 working days, the order is deemed cancelled.
4. Delivery and transfer of risk
Available delivery methods, their prices, estimated delivery times and the areas covered are set out in the order form. Unless a different date has been agreed, the goods will be delivered no later than 30 days from the conclusion of the contract. The buyer must provide the recipient's exact address and contact details.
The risk of accidental loss or damage to the goods passes to the consumer when they, or a third party designated by them (other than the carrier), physically take possession of the goods. Upon receiving a parcel that is visibly damaged, the buyer should document the damage and inform the seller as soon as possible.
5. Right to withdraw from a distance contract
The consumer has the right to withdraw from a distance contract within 14 days of receiving the goods, without giving any reason. To exercise this right, the consumer must inform the seller of their decision by an unequivocal statement (for example, by email to the address provided on this page) before the deadline expires. The consumer may use the model withdrawal form, which is available on request, but is not obliged to do so.
The right to withdraw from the contract does not apply in the cases specified by law, including goods manufactured to the consumer's individual specifications and sealed goods which, for health or hygiene reasons, are unsuitable for return once the seal has been broken.
Hydration reservoirs, drinking tubes, bite valves and other items that come into contact with liquids or the mouth are supplied in sealed packaging for health and hygiene reasons. Once the seal has been broken, these items cannot be returned under the 14-day withdrawal right.
6. Refunds and delivery charges
Where the consumer lawfully withdraws from the contract, payments received for the goods and the cost of the cheapest standard delivery method offered by the seller shall be refunded. If the buyer has chosen a more expensive delivery option, the additional cost difference will not be refunded. Free collection at the point of sale does not constitute grounds for not refunding the standard delivery costs paid by the buyer.
The seller may withhold the refund until the goods have been received and inspected, or until the buyer provides proof of dispatch, whichever is earlier. Any deduction for diminished value of the goods (see section 7) will be itemised in writing.
Refunds will be made using the same payment method as the original transaction, unless otherwise expressly agreed, and no later than 14 days from the day the seller is informed of the withdrawal, subject to the preceding paragraph.
7. Returns
The buyer must post or hand over the goods to the seller without undue delay and no later than 14 days from the date of notification of withdrawal from the contract. The buyer bears the direct cost of returning the goods and the risk of loss or damage in transit until the goods reach the seller, and is responsible for packing the goods adequately for transport, unless the seller agrees in writing to bear the return costs or is legally obliged to do so.
The buyer may examine the goods only to the extent necessary to establish their nature, characteristics and functioning, as they would in a shop. Filling, using, washing or otherwise operating a hydration system, removing protective films, or discarding the original packaging goes beyond such examination. If the value of the goods has been diminished by handling beyond what was necessary, the seller may deduct an amount corresponding to the diminished value from the refund, up to the full price of the goods.
The goods should be returned in their original packaging, complete with all accessories, components and documentation.
8. Goods of unsatisfactory quality and the legal guarantee
If the goods do not conform to the contract, the consumer may exercise the rights provided by law: to request that the goods be repaired or replaced free of charge within a reasonable time and, where repair or replacement is impossible, disproportionate or not carried out, to request a proportionate price reduction or to terminate the contract. Minor non-conformity does not entitle the consumer to terminate the contract.
The seller is liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery. These rights are not limited by any additional commercial guarantee that may be offered. The legal guarantee does not cover defects caused by improper use, failure to follow the care instructions, normal wear and tear, or modifications made by the buyer.
Any defect must be reported to the seller without undue delay, together with details identifying the order and, where possible, photographs of the defect.
9. Complaints and disputes
The buyer must first submit any queries or complaints to the seller via the email address provided on this page. The seller shall examine the complaint and respond in writing within 14 days of receipt.
If no agreement can be reached, the consumer may apply to the State Consumer Rights Protection Service (Valstybinė vartotojų teisių apsaugos tarnyba, Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or to another competent body for the out-of-court resolution of consumer disputes in their country of residence. Applying to such a body does not deprive the consumer of the right to bring proceedings before a court.
10. Final provisions
These terms and conditions are governed by the laws of the Republic of Lithuania, without prejudice to the consumer's rights under the mandatory consumer protection legislation of their country of residence. Should any provision be invalid, the remaining provisions shall remain in force.
The seller may update the terms and conditions for future orders. The version of the terms and conditions in force at the time of placing the order applies to that order.